Buffet Express Limited is committed to respecting your privacy and to complying with applicable data protection and privacy laws.
You can visit our websites without disclosing any personally identifiable information about yourself. If you submit personal information by ordering products, services or completing a web form registration, for example, you can be assured that we will use your personal information only to support your interaction with Buffet Express Ltd.
Personal Information Collection
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use products and services, make customer enquiries, register for information or other services, we may also collect your information if you submit an enquiry, in which case it shall be mutual interest to contact you to discuss an enquiry.
The type of personal information we collect includes, your name and postal address, email address, telephone number, and details like date, time and location regarding a forthcoming requirement.
If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of ‘Stripe’ a reputable payment service provider.
Non-personal Identifying Information
We may also collect non-personally identifying information about your visit to the website based on your browsing activities. This information may include the pages you browse, and products and services viewed or ordered for example. This helps us to better manage and develop our sites, to provide you with a more effective, customised service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.
From time to time, if you consented accordingly we may also store and use your information to contact you. We may contact you by email, phone or mail.
How will we use your information?
We may use your information for a number of purposes which includes: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints or account enquiries; verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other ‘identifiable’ information to protect your data from unauthorised access).
If you have consented to receive details of products and services, you can contact us at any time to have your details removed. To update your information or to otherwise tell us how you would like to receive information about our products and services.
To update your marketing preferences please email firstname.lastname@example.org and quote your name & account number and we will amend your record accordingly.
Buffet Express Limited does not sell or pass your personal information to third parties.
Social media, blogs, reviews
Any social media posts or comments you send to us (example the Buffet Express Facebook page) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.
Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.
Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must not be offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
How long do we keep your information for?
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place. In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so, to see if we can persuade you to come back to us. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons. The removal of an account also removes all supporting data.
Buffet Express Limited recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. We are constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction.
We use industry standard TLS certificates to provide encryption of data in transit, for example, all access to buffet-express.com website and management portals is covered by HTTPS.
Please be aware that communications over the Internet, such as emails/webmail’s, are not secure unless they have been encrypted. Your communications may route through several countries before being delivered – this is the nature of the World Wide Web/Internet. Buffet Express Limited cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Monitoring and or recording of all your Communications
Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and for business purposes, such as for quality control and training, to prevent unauthorised use of Buffet Express websites, to ensure effective systems operation and in order to prevent or detect crime.